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Return Policy
If you would like to request a return, please notify us within 5 days of receiving your order. Refunds are subject to a 25% restocking and shipping fees are not refundable. The buyer will be responsible for the return shipping fee. Returnable items must be received by us within 14 days from the date your order was delivered. Returnable items must be received in their original packaging and in perfect condition (e.g. unopened and unused). Please use a carrier with tracking and signature confirmation for any return items to prevent any lost goods. Any signs of used products will not be approved for refunds and reshipment of products will be the responsibility of the buyer.
Non-returnable items include vases and single items. Please check our FAQ for more information.
Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 5 days of receiving so we can resolve the issue for you.
Shipping Policy
Express orders must be placed before 3pm(CST) to be ship the same day . All ground shippment will be shipped within 2 business days.
Orders will be shipped via major carrier like Fedex Ground, USPS or UPS. Each order will have a tracking number sent to your e-mail and a signature proof of delivery is required for all orders.
Please note that our standard shipment are for working business days only. If you would like Saturday deliveries, please give us a call. There may be additional charges for Saturday deliveries.
We are not responsible for any delays caused by our carrier.
Orders going out of the United States may be subject to duties and taxes. All duties and taxes are the responsibility of the buyer.
Pricing Policy
Due to a competitive marketplace, pricing may change at any time without notice. However, once you have placed your order, we will honor them even if the price changes after order was placed.
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