ATTENTION: Due to severe weather conditions in parts of United States, all shipping carriers may be experiencing delays. Please keep this in mind while selecting a shipping method.


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    HOURS
    Holiday Hours

    Saturday
    December 10, 2016
    Closed
    Saturday
    December 17, 2016
    Closed
    Saturday
    December 24, 2016
    Closed
    Sunday
    December 25, 2016
    Closed
    Monday
    December 26, 2016
    Closed
    Saturday
    December 31, 2016
    Closed
    Sunday
    January 01, 2017
    Closed
    Monday
    January 02, 2017
    Closed
    Regular Hours

    Monday - Friday 9:00 am - 5 pm CST
    Saturday 9:00 am - 4 pm CST
    INFORMATION



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    Hill City Bride

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    Shipping & Returns
    Return Policy
    If you would like to request a return, please notify us within 30 days of receiving your order. Shipping fees paid on the order is not refundable. The buyer will be responsible for the return shipping fee. Returns must be approved: Returnable items must be received by us within 14 days after approval. Returnable items must be received in their original packaging and in perfect condition (e.g. unopened and unused). Please use a carrier with tracking and signature confirmation for any return items to prevent any lost goods. Any signs of used products will not be approved for refunds and reshipment of products will be the responsibility of the buyer.

    Non-returnable items include clearance items and customized items. Please check our FAQ for more information.

    Items that are purchased as a set has to be returned as a set to qualify for full refund. Any items missing from the set will be deducted the full value of the items not returned.

    Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 5 days of receiving so we can resolve the issue for you.

    For returns with promotion code or discounts, the refunded price will be adjusted accordingly to the discount given.

    For all returns, please fill out the order return form below and include the form in your return shipment. Please call in for a Return Merchandise Authorization (RMA) number. Returned items without proper RMA number or Return Order Form will be refused or discarded. Please allow the returns department up to 7 business days to proccess and inspect your return after receiving your items.

    Refunds for return can only be issued to back to the orignal method of payment on the order or either via store credit. If order is paid via store credit, a new store credit will be issued.

    Order Return Form
    English   PDF  |   HTML  |   Microsoft Office
    Espanol   PDF  |   HTML  |   Microsoft Office


    Shipping Policy
    Express orders must be placed before 3pm(CST) to be ship the same day. Paid ground orders normally leaves our warehouse within 2 business days. All other orders (free shipping, USPS, etc...) are shipped to receive by the date shown on the website.

    Orders will be shipped via major carrier like Fedex Ground, USPS or UPS. Each order will have a tracking number sent to your e-mail and a signature proof of delivery may be required to receive your package.

    Please note that our standard shipment are for working business days only, not including weekends. If you would like Saturday deliveries, please give us a call. There may be additional charges for Saturday deliveries.

    We are not responsible for any delays due to incomplete or incorrect address or any delays caused by our carrier. We are also not responsible for any delays due to weather (e.g. snow, tornadoes, road closures, etc...). For international shipments, we are not repsonsible for any delays due to customs, since it is out of our control.

    Orders going out of the United States may be subject to brokerage fees, duties and taxes. All brokerage fees, duties and taxes are the responsibility of the buyer.

    We do offer free shipping for orders $99.00 or more going to the 48 continental states. Other restrictions may apply. For more information, please check our FAQ page.

    Our shipping carriers may attempt to delivery your packages for up to three (3) times. After the third unsuccessful attempt, the packages will be returned to the shipper. Once the packages are returned to us, whether through unsuccessful attempts, non-pickup at a holding facility, refusal or incorrect addresses, standard return policies will apply. Each shipping carrier's policies vary and may change without notice. For more information, please check the shipping carriers' website.
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