Search F.A.Q.

To ask a question, share a comment, or inquire about the status of your order, please call our Customer Service Department at (512) 821-1178, email us at info@cvlinens.com, or visit us in-store. We also offer online support through live chat where an experienced member of our Customer Service Department is standing by to assist you.

For more information please visit our Contact Customer Service page.

Click, like, swipe, and fall in love! From design tips and tutorials, to sale alerts, to new product releases and event spotlights, plus so much more, our social media is abuzz with great inspiration for every occasion!

Click your desired platform link below to start following us now to keep up-to-date on all the many goings on at CV Linens:

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WeddingWire

We ship to several countries including the United States, Canada, Australia, Puerto Rico, Barbados, Trinidad and Tobago, Virgin Islands US, and Virgin Islands UK. To find out if we ship to your country, proceed to the checkout page and use the dropdown menu under “Shipping Estimator" to see if your country is listed.

At this time we are only accepting major credit cards. Major credit cards are credit or bank cards that feature the Visa, Mastercard, American Express, or Discover logo.

CV Linens is not a party supply rental company. Our quality linens and party decor is offered at an incredible wholesale price, making the purchase of your linens cheaper than renting. This is fantastic news as it allows you to stay within or under your budget with premium products that can often be used again for other events or home use.

Buying wholesale is cheaper than renting; however, our linens and decor do require prep work before they are table ready. Most of our items come pre-packaged and may need to be aired out or pressed prior to use.

At CV Linens we are committed to offering you the best value for your dollar with the lowest prices. As such, we are not associated with any third party websites and instead focus all of our time and attention exclusively on our website.

We do! Come visit us and discover all the products you love in-store at our Austin, TX location.

Address:

2300 Grand Avenue Pkwy STE 105

Austin, Texas 78728

Operating Hours:

Monday-Friday: 8:30am-5pm CST

Saturday: 9am-4pm CST

Sunday: Closed

Note: Holiday hours may vary. Please call us at (512) 821-1178 with any holiday hour inquiries.

We love hearing from you and make swift communication a top priority for all of our customers. When you email us, please allow 24 to 48 hours for our response as we are hard at work gathering the answers to all of your questions, concerns, and suggestions.

Our prices are set at the wholesale level, which allows us to pass on the benefits and savings of purchasing in bulk to our customers. The purchase of wholesale linens is ideal for wedding planners, party planners, corporate purchases, and individuals who seek quality linens at a great price without the hassle and limited style choices of renting.

There is no need to download a catalog or wait for the mail to arrive as all of our items are listed right on our website. Our comprehensive stock is available right at your fingertips, so pull up a chair and enjoy browsing our endless assortment of linens and decor in a range of great colors and patterns!

We believe in paying it forward. As such, we sponsor monthly donations to St. Jude Children's Research Hospital and the Central Texas Food Bank. Certain occasions also allow us the benefit of additional donations and sponsorships.

You can submit your own cause for consideration to info@cvlinens.com. Due to a high volume of submissions, not all requests can be fulfilled. Please allow 2-4 weeks for a response to your request.

Orders shipped outside of the United States may be subject to brokerage fees, duties, and taxes. These costs are the sole responsibility of the buyer. International shipments are imposed by the respective international countries, and not by CV Linens or the shipping courier.

For international orders the buyer is responsible for all brokerage, duties, and taxes that are charged to process the shipment across international borders. Each shipping carrier's policies vary and may change without notice. For more information please check the shipping carriers' website.

CV Linens imposes no minimum purchase amount. Regardless of how small or large your event is you can rely on CV Linens to help make your party a stylish occasion!

In order to avoid any miscommunication errors we do not take any orders over the phone.

Should any questions arise while trying to place your order you can contact us at (512) 821-1178 and we will be more than happy to guide you through the checkout process.

You can also send us your order via email to info@cvlinens.com with the following details:

• Full Name on Order
• Shipping Address/Billing Address
• Phone Number
• Items (Name, Color, Size)
• Quantity Per Item
• Date Items Are Needed By
• Preferred shipping method
  

We only charge taxes in the state of Texas and Washington. If you are located in either state, you can forward us your Tax ID form via email to info@cvlinens.com, or fax your form to (888) 392-3865. Once the form has been verified we will apply it onto your online account and remove taxes for all future orders.

Click Here to Download the Tax ID Form

Yes, you can place an online order for pick up at our North Austin location. When placing the order, instead of entering a shipping address, you can simply click on “North Austin Location” as the pickup method.

Our North Austin location is located at:

2300 Grand Avenue Parkway STE 105

Austin, Texas 78728

Operating Hours:

Monday-Friday: 8:30am-5:00pm CST

Saturday: 9:00am-4:00pm CST

Sunday: Closed

Note: Holiday hours may vary. Please call us at (512) 821-1178 with any holiday hour inquiries.

Pick up orders can take a maximum time frame of 1-2 business days to be processed and packed before being ready for pick up. Please call our Customer Service Department at (512) 821-1178 to arrange a pick up time prior to your arrival to ensure your order is ready and waiting for you.

To add an item(s) to your shopping cart simply click on the product, adjust the quantity, and click on the “Add to Cart” button. Your chosen items will then appear in your cart for review, adjustment, and purchase.

To update the quantity of an item in your shopping cart click on the "Cart" button from the cart dropdown menu and look for the “QTY” list. From here you can enter in the total number needed inside the quantity box or use the +/- options to change the quantity. Once adjusted your cart should automatically update the total amount of the product(s) and your cart total.

From the cart page, click on the trashcan icon located on the right-hand side of the product under the "Remove" column. This will effectively remove the item from your chosen inventory.

All major credit and bank cards that feature a Visa, American Express, Mastercard, or Discover logo.

We recommend placing your order a month in advance of your event date (not including shipping times.) This leeway gives us time to accommodate you within in a timely manner in the event that there is any issue with your order.

We only charge taxes in the state of Texas and Washington. You will see this sales tax applied onto your order at the last page of your checkout process along with the subtotal of the order.

Free shipping orders can take up to 2-4 business days to process and depend on these factors:

• Which day of the week you place your order
• What time of day you place your order
• Influx of orders at our warehouse on a given day

Shipping information for Express Shipping orders within the continental United States:

• Express Shipping will be shipped the same day if the order is received before 3:00 PM CST
• An Express Shipping order placed after 3:00PM CST will be shipped the following business day

Shipping information for International Express shipping orders:

• International orders with Express Shipping are shipped within one business day

You can check the status of your order right on our website. To check your order status, sign into your account.  On your account page your previous order history will be located on the right-hand side. This area will show your current order status under "Fulfillment Status."

You can also reach out to our Customer Service Department to receive an order update by providing the representative with either your phone number or order number.

We're sorry, at this time we're unable to accept purchase orders.

CV Linens will match a competitor's price on select items. Some restrictions apply, please visit our pricing policy page or contact us for more details.

Not only does CV Linens offer the best value when it comes to wholesale linen and party supplies, we also offer discounts on bulk orders over a certain dollar amount to help you save more money. Some restrictions apply. Contact our Customer Service Department for full details.

There are occasions when we run sitewide discount codes and special offers.

When a discount code, sale, or exclusive coupon is released we notify all subscribers on our newsletter. Are you signed up to receive our newsletter? If not, you can sign up here! All current promotions will also be displayed at the top of every page on our website. 

Additionally, our Deals of the Week rotate every Friday for maximum savings on select items.

While it is disappointing to discover that a product you want is out of stock, CV Linens does not offer rain checks. We strive to have ample inventory available for all of our events, but there are times when an item’s popularity exceeds our given stock. However, please feel free to check back with us in the event of any inventory changes (canceled orders, returns, etc.)

Our Deals of the Week special ends on Friday at 11:59pm CST and new Deals of the Week are put up that same Friday before 11:59pm CST.

Unfortunately we are not able to provide or process price adjustments.

You may return new, unopened items within 30 days of delivery for a refund of the item. Items must be in the original packaging. We are unable to accept products that have been used or open. Please visit our Shipping & Returns page for more information.

CV Linens does not charge a restocking fee, however, the buyer will be responsible for return shipping costs. Please note that we do not cover or refund the original shipping costs for items that are being returned or exchanged.

Clearance items and custom-made products such as drapes cannot be returned.

We are unable to edit orders once they have been placed. Please cancel your order and replace it with the correct items. If you have any questions or concerns about cancelling your order please call our Customer Care Team at (512) 821-1178.

Please review the contents of your order immediately after receiving it.

If there are any issues with your purchase please be sure to bring it to our attention within 5 days of receiving your order so we can issue you a Return Merchandize Authorization (RMA) number. You can contact us via phone at (512) 821-1178, email us at info@cvlinens.com, LiveChat with us, or use our Contact Customer Service page.

Customers are responsible for the return shipping cost on all returns. However, a return label can be purchased from us at the discounted price UPS provides to us. Please contact our Customer Service Department if you would like to take advantage of our discounted return label offer.

Should you receive the wrong item(s) please contact us within 5 days from receiving your order.

To make the process faster, email photos of the received item(s) to info@cvlinens.com directly before or after contacting customer service. Please include your order number in the subject line of this email.

You can also use our Contact Customer Service page to submit your email and photo.

Please do not discard any defective items. Contact us within 5 days from receiving your order.

To make the process faster, email photos of the received item(s) to info@cvlinens.com directly before or after contacting customer service. Please include your order number in the subject line of this email.

You can also use our Contact Customer Service page to submit your email and photo.

The refund process can take up to 7 business days from the time our warehouse receives your returned items. We will issue the refund to your original payment method. You will be notified via email once the refund has been issued by CV Linens. The time frame from an issued refund until your funds are released back into your account is subject to the individual terms and rules of your banking institute.

Drop off returns can be made through the carrier of your choice.

Please see our Shipping & Returns page for general shipping information.

We wish we could get our wholesale linens and party supplies into the hands of everyone all over the world, but currently CV Linens ships only to the United States, Canada, Australia, Puerto Rico, Barbados, Trinidad and Tobago, Virgin Islands U.S., and Virgin Islands U.K.

For safety and directness of delivery we ship to businesses and residential addresses only.

Shipping costs depend on the weight of the package as well as its destination. You can calculate a shipping quote after items are added to your shopping cart by using the “Shipping Rate” feature on the dropdown cart menu, on the cart page before check out, and during the checkout process.

In order to be eligible for free shipping, your order must meet the following criteria:

1. Your order's subtotal must be greater than $99.00 USD
2. Your delivery destination must be within the 48 continental United States

We are currently unable to offer free shipping to:

• APO/FPO/DPO addresses, PO Boxes / HC Boxes
• Any address where UPS or FedEx is unable to deliver

Free shipping orders are processed in the order that they are received. The processing time for free shipping can take 1 to 4 business days before the order is shipped. This process can take longer during peak season or when the warehouse is experiencing a high volume of orders.

When your order ships we will send you a shipping notification email, including the tracking number, to the email address on file.

You will receive your order by the date that was indicated at the time of check out. For a progress update on the arrival of your order be sure to check the tracking number once your order has shipped. At the discretion of the delivery company, inclement weather and miscellaneous delays may postpone your delivery date.

We know you will be anxiously waiting for your package. To speed up the delivery process you can upgrade your shipping option by selecting "Express Shipping" at the time of check out.

No. Our delivery dates are scheduled for business days only, excluding U.S. holidays.

We do offer Saturday delivery if the order is placed on Friday before the cutoff time and "Saturday Delivery" is chosen upon check out.

Our free shipping option is for ground shipping only. Our Express Shipping is an air shipping option. Express Shipping can be chosen at checkout should you require faster delivery.

If your shipment is not received by the date specified please contact our Customer Service Department for assistance.

Click Here to Access Our Linen Size Charts

For your convenience we've created a thorough linen size chart page to assist you in choosing sizes for round tables, rectangular tables, overlay sizing, and draping needs.

Our tablecloth and table overlay size charts consist of an easy-to-read table containing the most common table and linen size combinations. Our round and rectangular table charts also feature a calculator you can use to insert custom sizing for a table that is not standard size.

Our draping calculators will help assist you in calculating how many drapes you'll need for your wall or event space, as well as how many drapes to order per crossbar depending on how full you want them to appear.

If you have any questions on sizing don't hesitate to contact our Customer Service Department for additional support.

At CV Linens we pride ourselves on offering a wide assortment of the most popular and highest quality party supplies and linens. Our inventory ranges from event lighting to wholesale linens, disposable table settings to decorative centerpiece items, and more.

Our extensive selection of table linens, backdrops, and other event decor is ideal for weddings, bridal showers, anniversaries, corporate events, baby showers, engagement parties, birthday parties, quinceaneras, and all formal, catered and even casual events!

Every event is unique, therefore we have a large selection to choose from depending on your event. CV Linens is extremely proud to offer a wide assortment of colors, styles, and types of linens and decor to suit your color theme and decor needs.

While we do have single swatch options available, please check our swatch book selection first to see if they may better suit your needs.

Request Swatches by Mail

You are welcome to mail a self-addressed stamped envelope (SASE) to our offices requesting up to seven different swatches free of charge (maximum of two envelopes per customer.) Please include a typed or written list with the material type and color of the swatches that you would like to receive, as well as your basic contact information so we can reach out to you should any issue arise. Please note that this option can take up to three weeks to fully complete due to mail delivery and processing times.

Mail SASE to:

CV Linens

Attn: Swatch Department

2300 Grand Avenue Pkwy Ste 105

Austin, TX 78728

Please Note: We apologize for any inconvenience it may cause, but we are not able to include swatches with an existing order as swatches need to be prepared separately from regular orders. We sincerely appreciate your understanding in this matter.

At this time we do not offer free samples other than SASE swatch requests. You can purchase one item as a sample through our website. This will help you determine if the material, color, and style is right for your event before you commit to a larger order.

Typically this will depend on the shipment that we receive and the linen size itself. For full details on a particular item having seams, check the "specifications" section of the product's description. You can also contact our Customer Service Department if you're unable to find the information you need.

We update the estimated restocking time of any sold out products directly on our website so there is no guessing, or no need, to keep checking a product's restock status. Please note that it can take up to 2-5 months for a product(s) marked as "sold out" on our website to be restocked.

You may sign up for a product notification. This notification opt-in can be found on the specific product's page on our website. You will be prompted to enter your preferred email address for updates. Once the item(s) is back in stock you will be notified via email.

Due to the 2-5 month variation in restocking time we do not take any backorders or pre-orders. Orders can only be placed when an item is in stock. We realize this can be frustrating and appreciate your understanding.

Any clearance items are on sale until the item is completely sold out. Afterward, it is discontinued and removed from the website entirely.

Any clearance item as well as custom-made drapes are considered final sale items.

Discontinued items are products we will no longer carry at CV Linens, so the stock is limited in supply. Once the supply of a discontinued item has been exhausted the item will no longer be available for purchase.

You will be able to purchase only what is left in stock for any items that are low in quantity.

Once the item(s) is sold out you can sign up for product notification. When you sign up for a product notification you will be notified via email once the item is back in stock.

Items marked as “image coming soon” will be available to view as soon as we have a quality photo ready to upload. We always double check our photos for color accuracy to ensure our customer’s expectations are met when they receive the items in-person. It typically takes one week from the time an “image coming soon” message is up on our website until the photos are available for viewing.

At CV Linens we strive to meet all of your style requirements as best as we can. As such, we invite you to mix and match your event fabrics in order to achieve your desired look. In addition, you can submit a request to our Customer Service Department that we carry the item you want in the future.

We do! 

Click Here for our Pipe Set Installation Instructions

Click Here for our Round Pipe & Drape Crossbar Instructions

Click Here for our Crystal Candelabra Centerpiece Guide

If you need help with an item you do not see here please contact our Customer Care Team.

Click Here to Access our General Linen & Decor Care Guide

At CV Linens our quality wholesale linens are expertly woven using the finest materials. With the proper care and attention, your carefully selected and beloved linens will offer elegance and style for years to come. Our simple yet comprehensive guide will address everyday care as well as provide helpful tips to ensure the longevity of your linens for all of your upcoming events!

If you have any questions after reviewing our guide don't hesitate to contact our Customer Service Department for additional support.

Some items are prepackaged from our manufacturer for immediate shipment and will need to be steamed or ironed before use. Please allow yourself ample time to prepare the linens for use at your event.

Some of our items are machine washable. However, the specific care any given linen requires will largely depend on the material. Please visit our Linen & Decor Care Guide for a comprehensive list of our materials and the care they require. Following these instructions will ensure your linens are always ready to party!

We do not recommend that you alter any linen. Altering linens can cause damage or fraying to the fabric. However, you may choose to have your linens altered through an experienced seamstress. This will better ensure the longevity and satisfaction of your linens.

To ensure the closest match in color we recommend that you purchase your items in the same material and during the same order. Doing so you can best avoid most variations in color. Please note that all items’ colors can vary from shipment to shipment, so matching colors is not garaunteed.

Yes, all colors can vary between fabrics, especially between shipments. Color difference may be large or small depending on fabric, dye lot, etc. If a color in your order varies in tone we will place your order on a brief hold and email you a photo of the varying fabrics side-by-side for approval before shipping your order out.

We cannot guarantee our current inventory will match any items from a previous shipment. It is recommended to order the required number of linens all at once.

Our images undergo a color quality control check before being posted online for the best representation of what fabric you will receive. Image colors are also updated periodically if we notice a color difference from a previous shipment.

Please Note: We’ve done our best to accurately represent our products’ colors, but the color calibration of computer monitors or mobile device can vary from device to device which can slightly alter the color you see.

We are unable to guarantee that our colors will match a different company's color with the same name. The color names we give our fabrics are not previously coordinated with other sites, nor are they universally matched across all sites. Any similar/same names of those from another site are simply a coincidence and not done to purposely represent a sameness in hue.

No, you are welcome to checkout as guest. However, with guest checkout, you won't have all of the benefits of being a registered customer such as seeing your order status and keeping addresses on file for faster check out.

Creating an account provides specific benefits crafted to help your shopping experience be as smooth as possible. By creating an account at CV Linens you will be able to:

• Print invoices
• Shop faster
• Check order status online
• View previous orders you have made

If you'd like to update your login password first make sure you have another password ready. Next, click on the account icon on the top right of every page on our website.

Underneath "Login" you'll see a link that says "Lost your password?" Click this link and you will be prompted to a "Reset Password" page. Enter the email address used for your account on CV Linens.

You will then be emailed a link with the subject "Customer Account Password Reset." If you do not see this email within an hour of requesting it please check your junk and spam folders. Follow the link in this email and enter your new password.

Once you have followed these steps you can then easily log in with your new password. If you need any assistance with these steps don't hesitate to contact our Customer Service Department.

To sign into your account simply click the account icon located on every page. For desktop users the icon will appear on the top right-hand corner of every page. For mobile users the icon will appear underneath the top search bar on every page. You can also click this link to be taken to the login page.

Once logged in click the button that says "View Address" in the left-hand column. This will take you to a new page where you can edit existing shipping and billing addresses or add new addresses to your account.

Depending on the account information you need updated you may be able to complete it yourself.

You can update your shipping address and phone number directly from your account page when logged in. For first/last name and email updates please contact our Customer Service Department to see if we can accommodate your request.

For first/last name and email updates please contact our Customer Service Department to see if we can accommodate your request.

To check your order history you first need to sign into your CV Linens account. To sign into your account simply click the account icon located on every page. For desktop users the icon will appear on the top right-hand corner of every page. For mobile users the icon will appear underneath the top search bar on every page. You can also click this link to be taken to the login page.

Once logged into your account a brief summary of your order history will appear on the account page. This information includes order number, date the order was placed, payment status, fulfillment status, and the grand total of the order.

For detailed information on an order click the order number. Clicking the order number will take you to a page displaying the exact time an order was placed, items purchased, each item's price, the subtotal of your order, shipping cost, tax amount (if applicable), grand total, and the billing and shipping address(es) used for that order.

Having an account does not automatically sign you up for our newsletter. There is a link featured at the bottom of every page of our website where you can sign up to receive our newsletter. If you cannot find where to subscribe, you can also contact our Customer Service Department and request a Customer Service Representative sign you up.

You can view your order history prior to 9/7/19 online here. You can sign in with your previous account information.

Desktop: There is a search bar on the top right of every page on the site that will allow you to enter in the search term of the item you seek.

Mobile: There is a search bar on the top of every page on the mobile site that will allow you to search the site for the item you seek.

It is possible that the billing address does not match what the bank has on file, or the bank could be blocking the card assuming it is possible fraud. Please contact the customer service number on the back of your card for more information regarding any declined transactions.

It is possible that your confirmation email has filtered into a spam or junk folder. To avoid this occurrence for current or future orders, we recommend adding CV Linens to your address book to ensure all emails are received.

It is also possible that the order was not fully submitted. If you did not receive an order confirmation, don't place your order again until you are certain the order didn't go through or you may end up with a duplicate order. It is advised you check your bank statement for a pending authorization from CV Linens or contact our Customer Service Department for more information.

You can unsubscribe from our newsletter at any time by clicking the “Unsubscribe” link at the bottom of any newsletter in your inbox. You may also unsubscribe by clicking this link and filling out the form.

Please contact our Customer Service Department via an email request to have your CV Linens customer account deleted.

We take security very seriously. CV Linens is a secure website protected by Thawte, which supports secure communications by encrypting all data to and from the site on top of verifying the site's registered domain name. You can view additional information on our Privacy Notice page. If you have any questions please contact our Customer Service Department.