Search F.A.Q.


CV Linens

How can I contact your customer service department?

Where can I follow you on social media?

Do you ship internationally or process international credit cards?

Do you rent items?

Do you sell on third party websites?

Do you have a physical store location?

How long does it take for you to respond to an email?

Are your prices retail or wholesale?

Do you have a catalog?

Charitable donations and sponsorships

Placing Your Order

When are my items shipped after I place an order?

Is there a minimum order amount?

How do I check on the status of my order?

Do you accept phone orders?

Can I place an order online and pick it up at your location?

Duties and taxes in Canada

Duties and taxes to Other Countries

How do I get exempt from sales tax for my business?

My in-store pickup order still says it is "processing", when will it be ready for pick up?

How do I add items to my shopping cart?

How can I update the quantity of an item in my shopping cart?

How do I remove an item from my shopping cart?

What type of payments do you accept?

When should I place my order?

Will I be charged sales tax?

Do you accept purchase orders?

How can I choose another payment method other than Shop Pay?

Discounts and Sales

Do you offer price matching?

Can I get a discount on a bulk order?

Do you have any discount codes available?

Do you offer rain checks on sale items?

When do Deals of the Week start and end?

Order Returns, Cancellations, Changes

Price adjustments

What is your return policy?

Are there any restocking fees on returns?

Which items cannot be returned?

Can I add or remove items from my order after placing it?

How do I start the return process?

Do you offer return labels?

What should I do if I receive the wrong items?

What should I do if my item arrives damaged?

When can I expect to see a refund on my credit card for a returned item/order?

Where do I drop off a return order?


General Shipping Information

Where do you ship to?

Why won't you ship to a P.O. Box address?

How much does shipping cost?

Why do I not see free shipping on my order?

Why does your free shipping take longer to receive?

How will I know when my order has shipped?

When will I receive my order?

How can I receive my order sooner?

Do you deliver during the weekend?

Can I get express shipping with the free shipping?

What if I don’t receive my shipment?


Linen Size Chart

What items do you sell?

What linens and styles are recommended?

How can I receive a fabric swatch?

Can I get a free sample?

Are your tablecloths seamless?

Do you restock items that are sold out?

How can I receive a notification when an item is back in stock?

Do you offer backorders or pre-orders?

How long will clearance items be available?

Which items are final sale?

Is it possible to purchase a discontinued linen?

How can I get more of an item that has low quantity in stock?

When will an item with “image coming soon” be displayed?

What if the color/fabric/item combination isn’t available that I want?

Linen Care and Color

General Linen & Decor Care Guide

General Color Guide

General Fabric Guide

Will I need to steam or iron the items I receive?

Are your products machine washable?

Can I alter your linens to be smaller?

How can I ensure my linens are the closest match in color?

Will colors vary between fabrics?

Will my color match my previous shipment?

How accurate are the colors that are displayed on your website?

Will your colors match a different company’s color with the same name?


Do I need to create an account before placing an order?

Why should I create an account and how do I create it?

How do I reset my password?

How do I sign into my account to update my physical address?

How do I change my account information?

Can I change the email address on my account?

How do I check my order history?

I have an account, why am I not receiving your weekly emails?

How do I see my order history from your previous site?

Technical Support

How can I search for an item on your site?

Why is my credit card information not being accepted?

I placed an order, why did I not receive a confirmation email?

How do I unsubscribe from newsletter emails?

How do I delete my account?

Is my privacy and personal information secure on your site?

Rewards Program

How do I sign up for the rewards program?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

How do I redeem my points?

How do points convert to dollars?

What are the easy ways to earn points?

Will I be able to use my points/rewards in the showroom?

Is there a limit to how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my VIP tier determined?

How do I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Will my tier status expire?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

How can I get a birthday reward?

I signed up for the Birthday Bonus but I didn’t receive it.

How do I redeem my rewards at checkout?

How do I redeem my rewards points?