Shipping & Returns
If you would like to request a return please notify us within 30 days of receiving your order. Shipping fees paid on the order are not refundable. The buyer will be responsible for any return shipping fees.
Returns must be approved. Returnable items must be received by us within 14 days after approval. Returnable items must be received in their original packaging and in perfect condition (e.g. unopened and unused). Please use a carrier with tracking and signature confirmation for any return items to prevent any lost goods. Any signs of used products will not be approved for refunds and reshipment of products will be the responsibility of the buyer.
Please review contents of your order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 5 days of receiving so we can resolve the issue for you.
- Non-returnable items include clearance items and customized items. Please check our FAQ for more information.
- Items that are purchased as a set have to be returned as a set to qualify for full refund. Any items missing from the set will be deducted the full value of the items not returned.
- For returns with promotion code or discounts, the refunded price will be adjusted accordingly to the discount given.
For all returns please fill out the order return form below and include the form in your return shipment. You must call in for a Return Merchandise Authorization (RMA) number. Returned items without proper RMA number or Return Order Form will be refused or discarded.
Please allow the returns department up to 7 business days to process and inspect your return after receiving your items. Refunds for return can only be issued to back to the original method of payment on the order. If order is paid via store credit or gift cards, refund will be issued back to the original gift card.
Download Order Return Form
Domestic express orders must be placed before 3pm CST to be shipped the same day. Domestic paid ground placed before 3pm CST will be shipped within 1 business day during normal business hours. Normal business hours do not include weekends, holidays, and shipping carrier holidays. International orders require up to 2 processing days before shipping. All other orders (free shipping, USPS, etc.) please refer to the dates shown on the shipping estimator upon checkout.
Processing time and ship-out date may be delayed due to charge verifications, special requests, custom made items, orders on hold for color difference, and more.
Orders will be shipped via a major carrier such as Fedex Ground, USPS, or UPS. Each order will have a tracking number sent to your e-mail and a signature proof of delivery may be required to receive your package. Please note that our standard shipments are for working business days only and do not include weekends or holidays. If you would like Saturday deliveries please call us. There may be additional charges for Saturday deliveries.
We are not responsible for any delays due to incomplete or incorrect address or any delays caused by our carrier. We are also not responsible for any delays due to weather (e.g. snow, tornadoes, road closures, etc.) For international shipments we are not responsible for any delays due to customs since it is out of our control.
Orders going out of the United States may be subject to brokerage fees, duties, and taxes. All brokerage fees, duties, and taxes are the responsibility of the buyer.
We do offer free shipping for orders $99.00 or more going to the 48 contiguous states. Other restrictions may apply. Please check our FAQ for more information.
Our shipping carriers may attempt to delivery your packages for up to three (3) times. After the third unsuccessful attempt the packages will be returned to the shipper. Once the packages are returned to us, whether through unsuccessful attempts, non-pickup at a holding facility, refusal, or incorrect addresses, standard return policies will apply.
For international orders, the buyer is responsible for all brokerage, duties and taxes that are charged to process the shipment across international borders. Each shipping carrier's policies vary and may change without notice. For more information, please check the shipping carriers' website.